Itil Courses & Classes in Dublin, Ireland

All 214 Itil Courses & Classes in Dublin

ITIL Service Management Awareness - Dublin Pro Plus

ITIL Service Management Awareness Course Duration: 1 day Course Code: QASMA Course Description: IT Service Management is about promoting professional, efficient and effective support & delivery of IT Services that meet agreed service levels and costs on an ongoing basis. Ever-changing business requirements, heightened organisational reliance on IT and the increasing complexity of IT systems coupled with on-going management pressure to reduce costs provides an increasingly challenging environment for today's IT staff. All these factors have caused most leading organisations to carefully examine how they implement, support and deliver IT Services. This course provides an introduction to some of the key themes of best practice IT Service Management based on the public ITIL�IT Infrastructure Library� guidance.(ITIL �is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Tr ... (Training Available in Dublin by Perpetual Training Solutions) ITIL Service Management Awarenessin Dublin

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ITIL? Managing Across The Lifecycle - Dublin Pro Plus

ITIL�Managing Across The Lifecycle Course Duration: 5 Days Course Code: MALC Course Description: This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL�V3 units OR a combination of � Practitioner and � units, including an ITIL�V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. This course is the final step in achieving the ITIL�Expert qualification.Certification:The course completes the of the ITIL�Capability and Lifecycle qualification programmes, and leads to the ITIL�Expert qualification.The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. Candidates sitting the examination in English and who do not have English as their first language will ... (Training Available in Dublin by Perpetual Training Solutions) ITIL? Managing Across The Lifecyclein Dublin

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Course Offered by Perpetual Training Solutions, Alternatives:1 of 214 courses & classes
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ITIL V3 Foundation Certificate in IT Service Management - Dublin Pro Plus

ITIL V3 Foundation Certificate in IT Service Management Course Duration: 3 days Course Code: ITILF Course Description: This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group (). It culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management – Version 3 and is a pre-requisite for the further training in ITIL Version 3 that leads to the ITIL Diploma in IT Service Management.The ITIL Framework is a source of good practice in service management. ITIL is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with special ... (Training Available in Dublin by Perpetual Training Solutions) ITIL V3 Foundation Certificate in IT Service Managementin Dublin

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Course Offered by Perpetual Training Solutions, Alternatives:1 of 214 courses & classes
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Foundation Certificate in Service Management (ITIL) v.3 - Dublin Pro

What is ITIL? Organisations have become increasingly dependent upon IT to satisfy their corporate objectives. IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements. ITIL provides a comprehensive, consistent and coherent set of best practices for the IT Service Management processes to achieve business effectiveness and efficiency. This course introduces the principles and practices for the effective delivery of IT services by addressing the following key areas from the operational standpoint: ? The concept of Good Practice ? The concept of Service ? The concept of Service Management ? Define and distinguish between Functions, Roles and Processes ? The process model ? Characteristics of processes ... (Training Available in Dublin by c2) Foundation Certificate in Service Management (ITIL) v.3in Dublin

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Course Offered by c2, Alternatives:1 of 214 courses & classes
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ITIL Foundation - Dublin Pro

Course Content: Introduction to and importance of IT Service Management, the Service Lifecycle and best practice.Concept of Service Management Key Principles and Model of ITSM. Definition of a Service. Definition between Functions, Roles and ProcessesThe need for a strong service cultureThe Service Lifecycle.The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:Service Strategy,Service Design, Service Transition, Service Operation, Continual Service ImprovementKey Principles and models of ITSM. The types of service provider. The five major aspects of Service Design. The service V model The Continual Service Improvement model. ... (Training Available in Dublin by c2) ITIL Foundationin Dublin

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IT Infrastructure Library (ITIL) Foundations V3 (ILO) - Dublin

Learn the basics of ITIL (the IT Infrastructure Library) and discover the importance of a systematic approach to management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Learn the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, and basic terms and concepts of the work processes used to manage an IT infrastructure. The tuition for this course includes the ITIL Foundations certification exam, which is administered the afternoon of the last day of class. NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. See the Remarks section for the equipment required to participate in the lectures and hands-on labs. After you are confirmed in the class you will receive further instructions to access the audio and vi ... (Training Available in Dublin by IBM Education Ireland) IT Infrastructure Library (ITIL) Foundations V3 (ILO)in Dublin

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Course Offered by IBM Education Ireland, Alternatives:1 of 214 courses & classes
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ITIL? V3 Foundation Course - Dublin

ITIL® V3 Foundation CourseDuration: 3 DaysObjectives & BenefitsUpon completion of this course the delegates will have:Learned which ITIL processes are essential to Support and Deliver a quality IT Service.Gained an understanding of how these processes relate to each other and to wider IT and business issues.Improve your contribution to Service Management within your own organisation.Increase the likelihood of success for service improvement programmes within your organisationCandidates who are successful in the examination will personally attain the industry recognised Foundation Certificate in IT Service Management - a measure of their capability and performance.Target Group:This course is designed for all staff involved with IT Service Management disciplines and gives an awareness of the techniques involved across the range of IT Service Support and Delivery processes. Overview: This three-day instructor led course in an intensive, interactive workshop consisting of formal l ... (Training Available in Dublin by Effective Service Management Ireland (ESMI)) ITIL? V3 Foundation Coursein Dublin

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Course Offered by Effective Service Management Ireland (ESMI), Alternatives:1 of 214 courses & classes
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ITIL® v3 Foundation Certificate Course(ISEB Accredited) - Dublin

This entry-level 3-day course provides an excellent introduction to the latest version (version 3) of the IT Infrastructure Library (ITIL®). It covers all of v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement. It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon of day 3. ... (Training Available in Dublin by Trigraph Professional Services) ITIL® v3 Foundation Certificate Course(ISEB Accredited)in Dublin

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Course Offered by Trigraph Professional Services, Alternatives:1 of 214 courses & classes
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ITIL Capacity Management - Dublin

ITIL Capacity Management Course Code:CAMP Duration:3 Price:€1,295.00 | OverviewThe course builds on the general principles, covered as part of the ITIL® Foundation course (SMEV3 & SME). It provides practical guidance on the design, implementation and integration of an ITIL®-based Capacity Management process, within the context of an organisation's overall business-focussed Services Framework. Pre-Requisites The skills and knowledge required by a delegate to atend this course is as follows;Students should have at least one year of relevant IT experience and should have attained the Foundation Certificate in IT Service Management (all versions). Next Course Dates Dates available on request. Please contact us More Information The course is suitable fo ... (Training Available in Dublin by Global Knowledge - Ireland) ITIL Capacity Managementin Dublin

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Course Offered by Global Knowledge - Ireland, Alternatives:1 of 214 courses & classes
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ITIL® Managers Certificate(ISEB Accredited) - Dublin

This intensive instructor led course leads to the highest possible level of Accreditation available in the world of IT Service Management, the globally recognised Managers Certificate (The ITIL® ?Red Badge?). The course covers the entire scope of v2 of the IT Infrastructure Library (ITIL®) Service Delivery and Service Support publications. The entire course is comprised of the following modules:Module 1 - 4 day Service Support ModuleModule 2 ? 4 day Service Delivery ModuleModule 3 ? 1 day Revision Day ModuleModule 4 ? 2 day examination Module ... (Training Available in Dublin by Trigraph Professional Services) ITIL® Managers Certificate(ISEB Accredited)in Dublin

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Additional Itil Courses & Classes in Dublin

ITIL ® Online - Dublin

ITIL® v3 OnlineIn addition to our current offerings, ESMI is proud to introduce ITIL® Version 3 Foundation Online. Users of this new service can avail of ITIL® study material online. ITIL Online can keep learning time at a level that is suitable for you. The combination of interactive visuals and audio explanation delivers information in an easily understood format.ITIL® Online can help those on a lower budget or in areas where classes are not offered. ESMI supports all online users in the same way we do classroom delegates. This includes full pre course and post course support including workshops to help you apply the knowledge of ITIL® in an effective and constructive manner. You can see an outline of the topic areas that ITIL® Online covers by clicking on the links towards the bottom of this page.The Benefits: Learn in a Flexible, Efficient and Effective way Proven ITIL® Version 3 Courseware Reduced Costs, Group Discounts Available Self Paced Full IT ... (Training Available in Dublin by Effective Service Management Ireland (ESMI)) ITIL ® Onlinein Dublin

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Course Offered by Effective Service Management Ireland (ESMI), Alternatives:1 of 214 courses & classes
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IT Infrastructure Library (ITIL) Foundations V3 - Dublin

Learn the basics of ITIL (the IT Infrastructure Library) and discover the importance of a systematic approach to management. ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. Build your awareness of the best practice approach to IT service support and service delivery. Learn the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, and basic terms and concepts of the work processes used to manage an IT infrastructure. The tuition for this course includes the ITIL Foundations Certification Exam, which is typically administered the afternoon of the last day of class, but can be taken at an alternate time of your choosing. The actual end time of the class will depend on when you arrange for testing. NOTE: This is a live, instructor-led online course. Do not make arrangements to travel. See the Remarks section for the equipment required to part ... (Training Available in Dublin by IBM Education Ireland) IT Infrastructure Library (ITIL) Foundations V3in Dublin

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Course Offered by IBM Education Ireland, Alternatives:1 of 214 courses & classes
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ITIL Service Managment Essentials V3 - Dublin

OVERVIEW ITIL teaches people to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within organisations.WHO IS THIS COURSE SUITABLE FOR This course provides those seeking IT & service management roles with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision while also preparing delegates for the ITIL Foundation Certificate Examination. The course is beneficial to those involved in the strategy, design, and implementation and on-going delivery of business-used IT services and who require an insight into Service Management best practice. ... (Training Available in Dublin by ISA Software Skillnet - GRANT AIDED TRAINING) ITIL Service Managment Essentials V3in Dublin

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Course Offered by ISA Software Skillnet - GRANT AIDED TRAINING, Alternatives:1 of 214 courses & classes
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ITIL? Lifecycle - Service Design - Dublin

Course PRITISD - Three day; Instructor-led IntroductionThe ITIL� Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL� certification. This certification is intended to enable the holders of the ITIL� Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle. Who should attend The course is suitable for managers who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications, managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation, operational staff involved in Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Contin ... (Training Available in Dublin by BT Training Solutions) ITIL? Lifecycle - Service Designin Dublin

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Course Offered by BT Training Solutions, Alternatives:1 of 214 courses & classes
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ITIL Managing Across the Lifecycle - Dublin

Course PRITILML - Five day; Instructor-led IntroductionThe ITIL� Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL� Expert in Service Management Who should attend Candidates must have a total of at least 17 credits; 2 credits from the ITIL Foundation Certificate and 15 credits (minimum) from a balanced combination of ITIL� Service Lifecycle and ITIL� Service Capability Certificates The course is targeted at;Individuals who require a business and management level understanding of the ITIL� core Lifecycle Individuals seeking the ITIL� Expert certification in IT Service Management for which this qualification is the final mandatory module Individuals progressing towards the ITIL Master in IT Service Management for which the ITIL� Expert is a prerequisite Course ObjectivesThe course provides the delegates with an ... (Training Available in Dublin by BT Training Solutions) ITIL Managing Across the Lifecyclein Dublin

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Course Offered by BT Training Solutions, Alternatives:1 of 214 courses & classes
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ITIL Foundation Course & Exam - Dublin

ITIL Foundation Course & Exam 30 March – 1 April 2010 3 – 5 May 2010 19 – 21 July 2010 13 – 15 September 2010 22 – 21 November 2010 This three-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises, presentations and mock examination questions.• On the last afternoon of the course there is a 40 question multiple choice examination of one hour. • The main objective of the ITIL Foundation is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management. • The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organisations following the new service lifecycle approach.ObjectivesUpon completion of this course the delegates will have:• Learned which ITIL p ... (Training Available in Dublin by Zinopy) ITIL Foundation Course & Examin Dublin

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Course Offered by Zinopy, Alternatives:1 of 214 courses & classes
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ITIL V3.0 Service Design Certificate - Dublin

ITIL V3.0 Service Design Certificate Please call to enquire about dates SERVICE DESIGN CERTIFICATE The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Design publication. Target Group The main target group for the ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecyc ... (Training Available in Dublin by Zinopy) ITIL V3.0 Service Design Certificatein Dublin

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Course Offered by Zinopy, Alternatives:1 of 214 courses & classes
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ITIL V3 Foundation course - Dublin

Course Overview ITIL IT Service Management Lifecycle and ObjectivesService StrategyProvides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset. Service strategy is about ensuring that organisations are in a position to handle the costs and risks associated with the services they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect.Service DesignProvides guidance on how to design, develop services and Service Management processes.Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organisations on how to develop design capabilities for Service Management.Service TransitionIt provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to chan ... (Training Available in Dublin by Software Paths) ITIL V3 Foundation coursein Dublin

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Course Offered by Software Paths, Alternatives:1 of 214 courses & classes
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ITIL V3 Foundation - Dublin

Course Outline - ITIL V3 FoundationDuration 3 daysSummaryThis course is designed to introduce delegates to ITIL® best practice; a Foundation level qualification is a pre-requisite for any further ITIL® Version 3 accredited courses. It provides an introduction to the new Version 3 terminology and the enhanced functions and processes designed to deliver value to customers and businesses.The course format is based on formal lectures and group discussions, led by one of our experienced consultants. The lectures are supplemented by a series of assignments carried out in syndicate groups. The course material includes a number of sample questions and mock examination papers in preparation for the ISEB examination, which takes place on the afternoon of the final day.This event is available on our public schedule or as a closed event on your site.Key Topics Covered Introduction to the Service LifecycleService StrategyService DesignService TransitionService OperationContinual Service Im ... (Training Available in Dublin by Logicearth Learning Services) ITIL V3 Foundationin Dublin

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Course Offered by Logicearth Learning Services, Alternatives:1 of 214 courses & classes
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ITIL V2 Foundation course - Dublin

Course Overview ITIL IT Service Management ProcessesService DeskUnderstanding its role and function in the IT infrastructure and its relationship with: 1) ITIL Service Support Processes and 2) ITIL Service Delivery ProcessesITIL Service Support ProcessesIncident Management: Definition of an incident, description of Incident Control. Problem Management: Definition of a problem and known error, proactive problem management. Configuration Management: Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes. Change Management: Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes). Release Management: Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing.ITIL Service Delivery Pr ... (Training Available in Dublin by Software Paths) ITIL V2 Foundation coursein Dublin

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itil Courses in Dublin. Choose from 214 itil courses, itil classes, itil education and training options in Dublin